Privacy Policy

Who We Are

Hesank Crafts Co., Ltd.
No. 136, Haihua Road, Binhai New Area, Pingyang, Wenzhou, Zhejiang, China
Email: [email protected] · Phone: +86 577 8839 8818

We are the data controller for the personal information described in this policy.

Information We Collect

Information you give us:

• When you request a quote or contact us: your name, email address, phone number, WhatsApp number (optional), your message, and any files you upload (such as logos or artwork).
• When you place an order: your company name, shipping and billing details, and order information.
• When you subscribe to our newsletter: your email address.

Information collected automatically:

• Basic technical data such as IP address, browser type, device type and the pages you visit. This is collected by our hosting and security providers and, with your consent where required, by Google Analytics.

We do not ask for sensitive personal data, and we do not knowingly collect information from children.

How We Use Your Information

• To reply to your inquiries and prepare quotes, designs and samples.
• To produce, ship and support your orders.
• To send you our newsletter, only if you subscribed. You can unsubscribe at any time.
• To understand how our website is used and to improve it (analytics).
• To keep our website secure and prevent spam and abuse.
• To comply with legal and tax obligations.

We do not sell your personal information, and we do not use it for automated decision-making.

Legal Bases (for visitors in the EU, EEA, UK and Switzerland)

We process your data because:

• it is needed to respond to your request or to perform a contract with you (quotes, orders);
• you have given consent (newsletter, analytics cookies);
• we have a legitimate interest in running a secure and functional website and in following up on business inquiries; or
• we have a legal obligation (for example, keeping accounting records).

Who We Share It With

We only share personal information with service providers who help us run our business, and only as much as they need:

• Hostinger – website hosting
• Cloudflare – content delivery and website security
• Google (Google Analytics, YouTube) – website analytics and embedded videos
• NetEase Qiye Mail – business email
• WhatsApp (Meta) – only if you choose to contact us via WhatsApp
• Shipping carriers (such as DHL, FedEx and UPS) – delivering your order

We may also disclose information when required by law.

International Transfers

We are based in China, and our service providers may process data in other countries, including the United States. Where the law requires it, we rely on appropriate safeguards, such as the standard contractual clauses used by our providers, to protect your information.

How Long We Keep It

• Inquiries and quotes that do not lead to an order: up to 3 years from our last contact.
• Order and invoice records: as long as required by tax and accounting law, usually up to 10 years.
• Newsletter subscriptions: until you unsubscribe.
• Analytics data: up to 14 months.

Cookies

We use a small number of cookies:

• Necessary cookies keep the website secure and working (for example, Cloudflare security cookies). They cannot be switched off.
• Analytics cookies (Google Analytics) help us understand how visitors use the site. Where required by law, including in the EU, EEA, UK and Switzerland, they are only set after you accept them in our cookie banner.
• Embedded videos from YouTube may set cookies when you play a video.

You can change your choice at any time through the cookie banner where it is shown, or by adjusting your browser settings.

Your Rights

Depending on where you live, you may have the right to:

• access the personal information we hold about you;
• correct or delete it;
• object to or restrict certain processing;
• receive a copy of your data in a portable format;
• withdraw your consent at any time;
• lodge a complaint with your local data protection authority.

California residents: we do not sell or “share” personal information as defined by the CCPA/CPRA. You may request access to or deletion of your information as described above.

To exercise any of these rights, email [email protected]. We will respond within 30 days.

Security

We use appropriate technical and organizational measures to protect your information, including encrypted (HTTPS) connections, access controls and secure hosting. No method of transmission over the internet is completely secure, but we work hard to protect your data.

Links to Other Websites

Our website may link to other websites and social media pages. We are not responsible for their privacy practices, so please review their policies.

Changes to This Policy

We may update this policy from time to time. The “Last updated” date at the top shows when it was last changed. Significant changes will be highlighted on this page.

Contact Us

If you have any questions about this policy or your personal information, contact us at [email protected] or +86 577 8839 8818.