Our Promise
Made Right, or We Make It Right
Every custom order is checked against your approved sample before it leaves our factory. If something is not right when it arrives, we rework, replace, or refund the affected pieces. No long forms, just send us photos.
Rework · replace · refund
Last updated: October 2026
Before Shipping
Quality Checked Before It Leaves
- Sample approval: a pre-production sample from the final mold is approved by you before mass production.
- Full inspection: every order is inspected before packing.
- Video inspection: see your pieces on video before they ship.
- Third-party inspection: we work with your inspection company if you use one.
- Intertek-audited factory: video factory tours are welcome.
Warranty
3-Month Warranty
We warrant our products for 3 months under normal use against manufacturing and plating defects.
Covered
- Plating defects such as peeling or blistering under normal use
- Enamel or color defects caused by production
- Broken or faulty fittings due to manufacturing
- Products that do not match the approved sample
Not covered
- Normal wear and tear
- Slight tarnishing or color change of the plating caused by natural oxidation in air. This is normal for metal finishes and is not a defect.
- Misuse, accidents or harsh chemicals
- Errors in artwork that was approved on the proof
- Transit damage, which is handled separately below
To slow oxidation, store products in their packaging, keep them dry, and avoid contact with sweat, perfume or cleaning chemicals.
How to Claim
Four Simple Steps
Report a quality problem within 3 months of delivery, with photos or a video.
- Take photos or a videoShow the issue clearly, with the order label or packaging if possible.
- Email usSend them to [email protected] with your order number.
- We reviewWe check against your approved sample and production records and reply quickly.
- We put it rightRework, replacement, or a refund for the affected goods, agreed with you.
Damaged in transit
Photograph the outer carton and the contents before unpacking further, and send the photos to us. We will arrange a replacement or a refund for the damaged goods.
Returns
Because every order is made to your own design, products cannot be returned for change of mind. If there is a defect or the goods do not match the approved sample, we will make it right.
Refunds
Refunds cover only the goods with a quality problem confirmed by both sides, not the whole order. We confirm the amount with you in writing and return it by the payment method agreed for your order.
Need Help?
Something Not Quite Right?
Tell us what happened and we will reply within 12 hours.
